Returns & exchanges

Size and style exchanges

• Available within 7 days of delivery.
• Items must be unwashed, unworn, with tags attached and no odours.
• One exchange per order. Shipping both ways is paid by the customer.
• Sale items can be exchanged for another size while stock lasts.

Defective items

If an item has a manufacturing defect (stitching, print, size not matching the label, wrong item), BASELAB replaces it and covers all shipping costs. Please record a video when unboxing and contact us within 7 days.

How to request

• Find your order number on Track your order.
• Message BASELAB CO. on Shopee or the support email in the footer with the order number, photos and the size/style you want.
• We reply within one business day with shipping instructions.

Refunds

Refunds apply when a defective item cannot be replaced, or when a prepaid order is cancelled before it ships. Bank-transfer payments are refunded to your bank account within 5–7 business days.

Not eligible

• Items that have been washed, altered, stained or damaged through use.
• Requests made more than 7 days after delivery.